At Engidox Industrial Sensors, we aim to get your sensors to you as quickly and safely as possible. Please read the following information before placing your order.
Delivery Destinations
We currently ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). If you require delivery outside of the UK, please contact us at info@engidox.com before ordering and we will do our best to accommodate your request.
Despatch Timescales
Our products are sourced to order from our manufacturing partner. We do not hold a general warehouse stock; instead, each order is processed individually to ensure you receive a freshly produced, quality-checked instrument.
Important: Because our products are sourced to order, lead times are longer than standard e-commerce. Please plan accordingly, particularly for maintenance shutdowns or project deadlines. If you need a delivery by a specific date, contact us before ordering and we will do our best to confirm feasibility.
Typical lead times from the date your order is confirmed and payment received:
- Standard products (listed on website): 10 – 20 business days
- Custom configurations (non-standard ranges, connections, or materials): 20 – 30 business days. We will confirm the estimated timescale when you enquire.
You will receive an email notification when your order has been despatched, including your tracking number.
Shipping Method
All UK orders are shipped via a tracked, next-day courier service (DHL or DPD). Once despatched from our premises, you can expect delivery the following business day. You will receive a tracking link by email so you can monitor progress.
We take care to package all instruments appropriately for transit — sensors are individually boxed and padded to prevent damage during handling.
Delivery Costs
Shipping costs are calculated at checkout based on your delivery postcode and order weight. The costs shown below are indicative for standard UK mainland orders:
| Destination | Estimated Shipping Cost |
| UK Mainland | From £5 + VAT (calculated at checkout) |
| Scottish Highlands & Islands | From £5 + VAT (contact us for exact quote) |
| Northern Ireland | From £5 + VAT (contact us for exact quote) |
| International | Please contact us for a quote before ordering |
Receiving Your Delivery
Please ensure someone is available at the delivery address to sign for the parcel. If a delivery attempt is unsuccessful and the parcel is returned to us, we may charge a re-delivery fee to cover the cost of re-shipping.
We recommend inspecting the outer packaging before signing. If the packaging is visibly damaged, please note this with the courier at the time of delivery and contact us at info@engidox.com within 48 hours with photographs. This helps us raise any claims with the carrier quickly.
Damaged or Missing Items
If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery:
- Email: info@engidox.com
- Phone: +44 7482 317699 or +44 7715 970832
- Include your order number, a description of the issue, and photographs where applicable.
We will arrange a replacement or refund as quickly as possible. Please do not attempt to install or use a damaged instrument before contacting us.
Tracking Your Order
As soon as your order is despatched, you will receive an automated email with your carrier tracking number and a link to track your parcel directly on the courier’s website. If you have not received a despatch email within the expected lead time, please contact us and we will investigate with our supply chain partner.
Returns & Exchanges
If you need to return a product, please refer to our Refund & Returns Policy on the website, or contact us at info@engidox.com before sending anything back. Unauthorised returns may not be accepted.
Contact Us
If you have any questions about your delivery, please get in touch:
Engidox Industrial Sensors
Email: info@engidox.com
Tel: +44 7482 317699 | +44 7715 970832